Once placed, an order can only be cancelled prior to shipment. Cancellations are subject to a 25% cancellation fee.
Flooring sold as “closeout” or “clearance” merchandise is sold “as is” and may not be returned for any reason.
Trim and stair parts are not returnable.
Defective product may be returned or exchanged within 30 days of delivery provided it has not been installed. Installation constitutes acceptance without a doubt.
Refunds will be issued to the credit card originally used to make the purchase. If payment was by check, a refund check will be issued within 30 days of receipt of the return shipment.